SERCO Health
0845 2000 227
As of April 1st 2006 the out of hours medical service for
all practices in Cornwall is provided by
SERCO Health.
This operates between 6.30pm and 8am weekdays and 24 hrs weekends and Bank
holidays.
The doctors working for the service are a mixture of local GPs and other
Doctors (many of whom are foreign agency doctors), with Nurse Practitioners working some shifts.
The main facilities are;
 |
Primary
Care Centres, most of which are based in Community Hospitals offering
consultations by appointment. |
|
A
fleet of emergency cars fitted with medical and communication
equipment and manned by fully trained drivers. |
|
A
communications centre staffed by experienced telephonists doctors and
nurses to deal
with enquiries and "triage" (prioritise) requests for emergency
help. All visit and clinic requests are discussed with a Doctor or Nurse. |
|
Emergency
Dental Service on the Truro site at certain times. |
|
Links with other support services. |
Patients contacting the service out of hours will speak to a
telephonist who will take details. If
telephone advice, a clinic appointment or a visit is requested the receptionist will arrange for
a Doctor or Nurse to phone
back to discuss the request and arrange for the most appropriate response.
Please note that all calls are recorded for audit and training
purposes, and for your protection.
Last updated
18 February 2010
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